Supporto Partner
Partner Support
Services

Marketing Support

Microntel offers a qualified marketing support, aimed at increasing the partners’ business opportunities, both in Italy and abroad.

Microntel’s staff provides its partners technical-commercial training courses for the target market, telephone assistance for the immediate resolution of commercial needs, and consulting for the preparation of integrated offers and projects for data collection.

Technical support

Technical support is geared towards solving any partner’s need for assistance on hardware and software solutions, providing services both through remote support or directly at the installation site.

The hardware technical staff assists the partner from the analysis and infrastructural predisposition on the plant, to consulting services on the startup and maintenance of the system.

The Microntel’s laboratory offers a secure guarantee for repairs, overhauls, changes and replacements.

The software technical staff constantly supports the partner on the installation, configuration and maintenance of the application, also performing simultaneous checks directly on the customer’s software procedure.

Training

Consulting and Training Services are aimed at providing the partners with all the knowledge to manage Microntel’s hardware and software solutions in complete autonomy.

The courses of technical training hardware and software, are articulated in theoretical phases and practical tests, are maintained by qualified technical staff and carried out directly at the headquarters Microntel, with detailed with supporting documentation.

Microntel periodically organizes at its headquarter improvement sessions to update users on the latest product releases. The meetings provide the opportunity for users of different professional background to interact and share ideas.

All meetings are reported in the News section, including schedules and participation cards.

Remote Support

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