The technical assistance is aimed at supporting the Partner with the Microntel hardware and software solutions, providing services remotely (via telephone or Skype) or directly on site.
The hardware technical staff supports the Partner from the plant infrastructure analysis to the activation and maintenance of the system. The Microntel lab offers an immediate backup for reparations, revisions, spare parts and replacements.
The software technical staff constantly supports the Partner for the installation, configuration and maintenance of the procedures, with the possibility of supervising remotely also the end customers’ software.
The telephone based hardware and software assistance is available with qualified personnel, to perform in real time the diagnosis and/or resolution of the problems.