The hardware and software technical assistance is aimed at overcoming any technical request, providing services remotely (via telephone or Skype) or directly on site.
The hardware technical staff supports the Customer from the plant infrastructure analysis to the activation and maintenance of the system. The Microntel lab offers an immediate backup for reparations, revisions, spare parts and replacements.
The software technical staff constantly supports the Customer for the installation, configuration and maintenance of the procedures, with the possibility of supervising remotely the software.
The telephone based hardware and software assistance is available with qualified personnel, to perform in real time the diagnosis and/or resolution of the problems.